Shipping & Refund Policy
Last updated: 2 November 2026
At Zeemora, we want your watch to reach you safely and feel right on your wrist. This page explains how we ship, and what happens if you need a refund or exchange. We’ve kept it simple and fair.
Shipping
Where we deliver
We deliver across Pakistan through trusted courier partners.
Processing time
- Orders are confirmed by phone or WhatsApp, then packed within 1-2 working days
- Orders placed on weekends or public holidays are processed the next working day
Delivery time
- Major cities: 2-4 working days
- Other cities and remote areas: 4-7 working days
Shipping charges
Delivery charges, if any, are shown at checkout before you pay. Any free-shipping offers will be clearly stated on the product page or banner.
Payment options
We offer Cash on Delivery and online payment. Please keep your phone available so our team or the courier can reach you.
How we pack your watch
Every watch is packed in protective padding inside a sturdy box, so it arrives safe and scratch-free.
Check Your Parcel on Delivery
Before accepting your order, please check that:
- The parcel is sealed and undamaged
- The watch model, colour and strap match your order
- The watch has no visible damage
If something looks wrong, tell the courier right away, take a photo or short video, and contact us the same day. This helps us resolve it quickly.
Returns & Refunds
Eligibility window
You can request a return or refund within 7 days of receiving your order.
We’ll accept a return if:
- You received the wrong model, colour or strap
- The watch arrived damaged in transit
- The watch has a manufacturing defect, such as it won’t start, the hands or date function don’t work, or there is moisture inside the glass
Condition required
- The watch must be unworn, unused and in its original box with all accessories, tags and papers
- The protective film on the case and strap should be intact
- The strap must not be resized, cut or altered
- A short unboxing video is strongly recommended for damage or defect claims
What We Can’t Refund
- Watches that have been worn, scratched, resized or altered
- Items returned without the original box or accessories
- Damage caused by water exposure beyond the watch’s stated water-resistance rating, drops, impact or misuse
- Battery replacement after normal use, or normal wear on straps
- Change-of-mind returns on watches with a sale or clearance label (this will be mentioned on the product page)
- Claims made after the 7-day window
Exchanges
Prefer a different model or colour? We’re happy to exchange within 7 days, subject to stock and the same condition rules above. If the new watch costs more, you pay the difference. If it costs less, we’ll refund the difference.
How to Start a Return or Exchange
- Contact us on WhatsApp or email within 7 days with your order number
- Share clear photos or a video showing the issue
- Our team will review and reply within 2 working days
- Once approved, we’ll share return instructions
Please don’t send the watch back before we approve your request. We can’t track or accept unapproved returns.
Return shipping costs
- If the mistake was ours (wrong item, damage, defect), we cover the return shipping
- For change-of-mind exchanges, the customer pays the return courier charges
Refund Method & Timeline
Once we receive and inspect your watch, we’ll confirm approval within 2 working days. Refunds are then sent as follows:
- Online payments: back to your original payment method within 5-7 working days
- Cash on Delivery orders: by bank transfer or mobile wallet, such as JazzCash or Easypaisa, within 5-7 working days
Original shipping charges are refunded only if the return is due to our error.
Warranty Claims
If your watch has a warranty, please contact us with your order number and a description of the issue. Warranty covers manufacturing faults only. Terms are shown on the product page or warranty card.
Contact Us
Need help with delivery, a return or an exchange? We’re here for you.
- Email: rizwanshahbaz008@gmail.com
- WhatsApp: +923249635445
- Phone: +923249635445
- Hours: 24/7
- Thank you for choosing Zeemora.