Privacy Policy
Last updated: 2 November 2026
At Zeemora, we sell watches, and we treat your personal information with the same care we put into every timepiece. This page explains what we collect, why we collect it, and the choices you have. By using our website or placing an order, you agree to this policy.
What We Collect
Information you give us
- Name, phone number, email address and delivery address
- Order details, such as the watch model, strap or colour, and any gift notes
- Messages you send us by email, WhatsApp or the website contact form
- Warranty or repair details, such as your order number and a description or photo of the issue
Information collected automatically
- Device and browser type, IP address and the pages you visit
- Cookies that keep your cart working and help us understand what customers like
We do not store your full card number or PIN on our website. Online payments are handled by our payment partners, and Cash on Delivery orders need no payment details from you.
How We Use Your Information
- To process, pack and deliver your watch
- To confirm orders by phone or WhatsApp, which is especially important for Cash on Delivery
- To handle warranty claims, repairs, exchanges and refunds
- To answer your questions and send order updates
- To send offers and new arrivals, only if you’ve agreed to receive them
- To keep our store secure and prevent fake or fraudulent orders
Who We Share It With
We never sell your personal data. We share only what is necessary with:
- Courier companies, who need your name, phone number and address to deliver your order
- Payment providers, who process online payments securely
- Website and analytics services, which help our WordPress store run smoothly
- Authorities, only when required by law in Pakistan
Warranty and After-Sales Records
If you claim a warranty or request a repair, we keep your order number, purchase date and claim details so we can verify your watch and track the repair. Please send us only what we ask for, and never your card or CNIC details.
Cookies
Cookies are small files saved on your device. We use them to remember your cart, keep you logged in and see which pages are popular. You can block or delete cookies in your browser settings, though some parts of the store may not work properly without them.
How Long We Keep Your Data
- Order and invoice records: up to 5 years, for accounting and warranty purposes
- Marketing preferences: until you unsubscribe
- Messages and enquiries: up to 12 months after we resolve them
Keeping Your Data Safe
We use secure (HTTPS) connections, limit who can see customer information, and work only with trusted service providers. No online system is 100% risk-free, but we take reasonable steps to protect your details and will tell you promptly if something affects you.
Your Choices and Rights
You can ask us at any time to:
- Show you the personal data we hold about you
- Correct anything that’s wrong
- Delete your data, unless we must keep it for legal or warranty reasons
- Stop sending you marketing messages. Each email includes an unsubscribe link, or you can simply tell us.
How to make a request: Contact us using the details below with your name and order number. We’ll reply within 7 working days and complete most requests within 30 days.
Children’s Privacy
Our store is meant for adults. We don’t knowingly collect information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above will always show the latest version.
Contact Us
Questions about your privacy? We’re happy to help.
- Email: rizwanshahbaz088@gmail.com
- WhatsApp: +923249635445
- Phone: +923249635445
- Address: 42 sufi street main bazaar mali pura band road lahore
Thank you for trusting Zeemora with your time.